.01
about telehealth
what is telehealth?
No physiotherapist is New Zealand is legally allowed to treat clients in their clinics or face to face during this time. However, ACC has a provision called Telehealth which is an audio/visual alternative which KCP conducts via Zoom which, for those who haven’t used it, is similar to Facetime, Skype and Facebook video calls. Prior to covid-19, some of our physiotherapists were providing this service to distant clients and it has now been made available to all.
The service is extremely professional and valuable. The physiotherapist is able to diagnose through targeted questioning and assessment and can provide advice on what you can do at home to deal with a new injury, provide a treatment plan along with exercises and self management techniques.
Physiotherapists can still send you for scans and xrays an make other referrals.
what happens when i book a telehealth appointment?
One of our Administration team will be in contact with you
If it’s a new injury, you’ll be emailed the Patient Information and Consent form to complete and send back – it’s also in the following Useful Links section below
You’ll be emailed a link for your Zoom appointment – we recommend setting this up approximately 10 minutes before your appointment, especially if it’s your first time using it
Your appointment will take place with your physiotherapist
useful links
.02
faq's
what is telehealth?
Telehealth is an ACC initiative that gives patients the ability to access professional physiotherapy services in home and online.
what type of injuries can you assess online?
Virtually any injury.
how can you diagnose and treat an injury online?
Through the use of targeted questioning and movement screening.
do i need video?
Yes. One of the criteria for Telehealth is that it must be done as a video consultation.
how do we communicate
Using Zoom. We will send you a link before to the appointment. You'll just need a phone, computer, laptop or other device that can run a Zoom session.
do I need a zoom account?
You don't need a Zoom account or login to attend a Zoom consultation. You'll be prompted to download the software when you click on the link on the email you've been sent from us. You may also like to create a Zoom account bu it's not necessary for your Zoom consultation with your physiotherapist.
i hurt myself during lock down. do i need to see the dr before i get a physiotherapy consultation?
No. Even before Telehealth existed, you could come direct to a physiotherapist without a Dr referral. This hasn't changed and you can make an appointment with a professional physiotherapist without seeing your doctor first.
can i choose my physio?
Yes you can. See the next section for some background information on our experienced team of physiotherapists.
can you still refer me for an x-ray, scans or to a specialist after a telehealth consultation?
Yes we can.
how long are the appointments?
Anywhere between 15 - 40 minutes. It will depend on the type of injury.
is there a cost?
An ACC co-payment will apply. You can confirm this charge with our admin team or your physiotherapist.
Charges apply to non-ACC consultations.
book in with any of our team for
- Strains or pain that affect your daily activities
- General stiffness or soreness
- Back or neck pain
- Joint or muscle pain
- Education and self management strategies
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book an appointment
Click on the button to book a Telehealth consultation with one of our experienced physiotherapists
qualifications
- Masters in Physiotherapy
- PGDip Sports Medicine
- PGDip Rehabilitation
- PGDip Acupuncture
- Dry Needling
- Mulligans
- Concussion and vestibular
- Level 2 Certified CrossFit Trainer
- Certified Personal Trainer
- Sports injuries
- Pain management
- Home exercise programmes
- Arthritis of the hip, knee, spine or shoulder
kat dimitrievska
senior physiotherapist
qualifications
- Bachelor of Physiotherapy
- PGDip Sport and Exercise
- Dry Needling
- Explain Pain and Graded Motor Imagery
- Mulligans
- Studying Masters in Strength and Conditioning
- Chronic and persistent pain management
- Sports injuries
- General strength and conditioning programmes
qualifications
- Masters in Sports Physiotherapy
- Dry needling
- Sports injuries
- Rugby injuries
- Rugby strength, conditioning and mobility programmes
- Pre-season rugby programmes
- Activating the elderly
qualifications
- Bachelors of Physiotherapy
- PGDip Sport and Exercise Medicine
- Certified Pilates Instructor
- Dry Needling
- McKenzie therapy
- Level 2 Certified CrossFit Trainer
- Core strength programmes
- Pilates programmes
- Running injuries
- Sports injuries
- General strength and fitness programmes
andy sherborne
senior physiotherapist
qualifications
- Bachelor of Physiotherapy
- PGDip Sports Physiotherapy
- Titleist Performance Institute Level 1 Golf Physiotherapy
- Dry Needling
- Manipulative Physiotherapy
- Golf injuries
- At-home golf fitness and mobility programmes
- At-home swimming conditioning and mobility programmes
- Sports injuries
- At-home Pilates programmes
qualifications
- Bachelor of Physiotherapy with Distinction
- Dry Needling
- Level 2 Immediate Care in Rugby
- Certificate of Orthopedic Manual Therapy
- Sports injuries
- Rugby injuries
- Rugby strength, conditioning and mobility programmes
- Pre-season rugby programmes
- General strength, conditioning and mobility programmes
qualifications
- Bachelor of Physiotherapy
- Studying Masters in Sport and Exercise
- Chronic pain
- Recurring injuries
- Football injuries
- Football fitness, conditioning and mobility programmes
- Strength training programmes
- Plyometric training programmes
anesa robinson
physiotherapist
qualifications
- Bachelor of Physiotherapy
- Dry needling
- Pilates
- Myofascial release
Book a telehealth appointment with anesa
- Running injuries
- Pilates programmes
- Core strength programmes
- Netball injuries
- Netball strength and conditioning programmes
- Bachelor of Physiotherapy
- Dry Needling
- Functional Capacity Evaluation
- Persistent pain management
- Education and advice
- Functional strengthening
- Home exercise programmes
- Running advice
Contact us
Our physical doors may be closed but we are still open and offering professional physiotherapy services.